Billing Management

Add a credit card

1. On the Billing page, select the Payment details tab.
2. Click Add a credit card in the Payment method field.
3. In the Edit payment method dialog, enter the credit or debit card details.
4. Click Save card.
5. Click Add a billing email in the Billing contact info section.
6. In Edit billing email enter the email address at which you want to receive invoices for the organization.
7. Click Submit.
8. Click Add a billing address in the Billing contact info section.
9. Enter the address associated with your payment method. This address appears on your monthly invoice and should be the legal address of your home or business.
10. Click Submit.

Change the billing email address

1. On the Billing page, select the Payment details tab.
2. Click the pencil icon for the Email field under Billing contact info.
3. Enter the new email address at which you want to receive invoices for the organization.
4. Click Submit.

Change the payment method

1. On the Billing page, select the Payment details tab.
2. Click the pencil icon for the Payment method field.
3. In the Edit payment method dialog, enter the credit or debit card details.
4. Click Save card.
5. In the Billing contact info section, click the pencil icon for the Billing address field.
6. Enter the address associated with your new payment method. This address appears on your monthly invoice and should be the legal address of your home or business.
7. Click Submit.

Delete your credit card information

We keep a card on file after the associated organization is deleted so we can process pending charges. You can contact Support to remove your card once your charges are settled.

Subscribe through AWS Marketplace

To subscribe to CockroachDB Cloud through the AWS Marketplace:

1. From the AWS Marketplace page for CockroachDB (pay-as-you-go), click View purchase options. to open the Subscribe to CockroachDB Cloud page
2. Click Subscribe, then click Set up your account. You will be redirected to the CockroachDB Cloud console.
3. Register a new CockroachDB Cloud account or sign in to your existing account.

4. If you have access to multiple CockroachDB Cloud organizations, select an organization to update its billing configuration.

   Note:

   Organizations that are configured for invoice billing or are already linked to a cloud marketplace are not listed.

5. Click Subscribe to AWS Marketplace.

Unsubscribe from AWS Marketplace

To unsubscribe from CockroachDB Cloud:

1. From AWS Marketplace, click Manage Subscriptions.
2. In the list of subscriptions, click CockroachDB (pay-as-you-go).
3. In the Agreement section, click Actions, then click Cancel Subscription.
4. Review the details in the confirmation dialog, then click Accept to unsubscribe your organization from billing through AWS Marketplace.

Subscribe through Google Cloud Marketplace

To subscribe to CockroachDB Cloud through the Google Cloud Marketplace:

1. From the Google Cloud Marketplace page for CockroachDB (pay-as-you-go), click Subscribe to open the Order Summary page
   
2. Select a billing account and agree to Additional Terms, then click Subscribe.
   
3. Click Go to Product Page. You will be redirected to the Google Cloud Marketplace page for CockroachDB (pay-as-you-go).
4. From the product page, click Sign up with Cockroach Labs. You will be redirected to the CockroachDB Cloud console.
5. Register a new CockroachDB Cloud account or sign in to your existing account.
6. If you have access to multiple CockroachDB Cloud organizations, select an organization to update its billing configuration.
   Note:

   Organizations that are configured for invoice billing or are already linked to a cloud marketplace are not listed.
7. Click Subscribe to Google Cloud Marketplace.
   Note:

   If your Google Account was previously subscribed to CockroachDB (pay-as-you-go) through the Google Cloud Marketplace and you are unable to re-subscribe, please contact our support team for assistance.
   
   

Unsubscribe from Google Cloud Marketplace

To unsubscribe from CockroachDB Cloud:

1. On the Google Cloud Marketplace orders page, Select a billing account from the dropdown.
2. In the list of subscriptions, find CockroachDB (pay-as-you-go).
3. Click Cancel Order from the actions menu.
4. Follow the instructions in the Cancel Order dialog, then click Cancel Order to unsubscribe your organization from billing through Google Cloud Marketplace.